The Effect of Negative Product Publicity on Corporate Reputation Depending on the Degree of Crisis Responsibility, the Type of Consumer’s Self-construal and Product-involvement Level
한국언론학회 | 한국언론학회 | 26 pages| 2019.11.29| 파일형태 :
조회 238 다운로드 0
자료요약
This study examines how seriously negative publicity about products affects corporate reputation in terms of the degree of direct corporate responsibility, product involvement level, and the type of consumer’s self-construal. The results show that negative media news coverage significantly harmed the corporate image. In particular, the corporate reputation was damaged more seriously when the corporate responsibility for public scandals were perceived to be high. However, corporate reputation was irrelevant to the product involvement. The people of interdependent construal or allocentric consumers responded more critically to the negative publicity and gave significantly lower grades to the companies that had a higher reputation for social responsibility. This study implements a two-by-two factorial design consisting of two different types of corporate responsibility and two types of product involvement. News articles with pictorial account depicting corporate behaviors were presented to on-line surveyees randomly. Theoretical and practical implications are suggested in the concluding section.
목차
Abstract
Introduction
Literature Review
Method
Results
Discussion and Conclusion
References
#Corporate crisis #Corporate reputation #Product involvement level #Corporate responsibility #Product characteristics
저작권 안내 및 사용범위와 규정
  • 위 정보 및 게시물 내용의 불법적 이용, 무단 전재, 배포는 법적으로 "금지되어" 있습니다.
  • 저작권 침해, 명예훼손 등 분쟁요소 발견시 하단의 “고객센터”를 이용해주세요.
  • 기타는 저작물의 등록자가 정하는 사용 범위와 규정에 준합니다.
  • 위 자료는 한국언론학회 가 저작권을 관리하고 있습니다.
자료 제공처